The student ombudsperson is an independent resource who provides advice to students and help them in their life as university students. The student ombudsman is bound to observe professional secrecy.
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The student ombudsperson may
Investigate and make sure that HLT stays within the regulations when dealing with your issues and that your rights are respected
Be a neutral and independent body between you as a student and HLT in a possible conflict.
Be of assistance in appeal processes
Help you understand your own rights and obligations
If the student ombudsperson cannot be of assistance, he/she will lead you to someone who can.
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The student ombudsperson may not
Take sides
Decide on current matters
Instruct or be instructed by decision-making bodies at HLT
Assist with cases that have already been discussed and decided by other units or decision-making bodies at HLT
